About/FAQS/Shipping/Privacy

Your custom chain was made by hand in the USA, using the highest quality material available. save1.png 

Each piece starts as a small pile of rings, and ends as a beautifully woven, intricate chain.

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About 

Custom Jewelry by Katie Cristo was founded in a quaint kitchen in downtown Saratoga Springs NY. Every piece is meant to represent the personality and style of its recipient. That’s why every single jewelry item we create is customized/made to order; they are all very special and unique. Just like you!
 
 
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We pride ourselves in offering products that satisfy a variety of price ranges and budgets. We offer all of the following as options- 14KT solid gold, 18 KT solid gold, 14/20 gold fill (more on that below) and sterling silver. And as always, we accept and love custom orders, so don’t be shy! If you want us to try a new metal, style or stone, just shoot an email over to katie@katiecristo.com or a text to 5184412237 and we will get back to you within 24 hours to discuss your options.

 

FAQ

One question we get a lot is, "what is Gold filled?”  Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistantGold filled jewelry is the perfect economical alternative to solid gold. 

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**Note- all of our metals are tarnish resistant, NOT tarnish proof. Just like ANY jewelry, you should avoid your KATIE piece coming in contact with soaps, chemicals, perfumes and lotions. Keep a polishing cloth handy and use professional jewelry cleaner on the metal (NOT THE STONE!!!). Your piece will come out super shiny and as good as new!!

 

Shipping

All orders are custom, made to order. Please allow up to 15 business days for processing and shipping. Items will ship USPS insured. If a stone or product is backordered, we will contact you with a time frame of when you can expect it. Because all of our products are customized and made to order, we do not accept returns. If you have a concern with your piece after you receive it (or need it sized) please contact us directly and we will work with you to get this resolved as soon as possible.

 

We want to thank you for your business. By purchasing this custom chainmail piece, you are supporting a local business.

Wear it well, and thank you!

xo ~ Katie

 

PRIVACY POLICY

This Privacy Policy governs the manner in which Katie Cristo collects, uses, maintains and discloses information collected from users (each, a "User") of the www.katiecristo.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Katie Cristo.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Katie Cristo collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Changes to this privacy policy

Katie Cristo has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Katie Cristo

P.O. BOX 357

Saratoga Springs NY 12866

5184412237

www.katiecristo.com

katie@katiecristo.com